APRILE C. GILES

Active DOD Top Secret Security Clearance

4643 Grosbeak Place

Waldorf, MD 20603

PHONE (240) 320-5072

E-MAIL aprilerain@gmail.com

 

EDUCATION

University of Maryland          Adelphi, MD

M.S. Information Technology Information Assurance - 08/2011

 

Strayer University          Suitland, MD

B.S. Computer Information Systems – 05/2003

 

Frostburg State University    Frostburg, MD  

B.S. Economics - 12/1994

 

TECHNICAL CERTIFICATIONS AND SKILLS

•          Active DOD Top Secret Clearance

•          Cisco Certified Network Associate (CCNA)

•          CCNP Certification: In progress

•          ITIL V3 Foundation

•          Security+ CE

•          MCP certified

•          Microsoft SharePoint 2007 server

 

O/S & Protocols: MS-DOS, Windows 95/98/NT/2000/XP/Vista/7/8, Windows NT Server 4.0/Enterprise/2000, MS SQL 7.0, Windows 2000 Professional and Server, Windows 2003/2008/2012 Server using Active Directory, Windows XP Professional; Frame Relay, Ethernet, Token Ring, ISDN, TCP/IP, IPX/SPX, DHCP, NetBEUI, SNMP, RIP, IGRP, EIGRP, OSPF, BGP, and other routing and routed protocols.

 

Software:  Microsoft Office Suite 95/97/2000/XP/2007/2010, Veritas Tape Backup, Remedy and Peregrine, Internet Explorer, Support Magic, MS Exchange Server 2000/2007/2010, DB2, HTML, XML, RAS, Advanced Access 2000, A+, Adobe Acrobat Professional, ActiveSync, GlobalView databases running on Oracle (CACI product), Pascal, Basic C

 

Hardware: Apple, Dell, Compaq, HP and other IBM Compatible personal computers/laptops and servers, Toshiba, Canon, Xerox printers, Blackberrys and iPhones, Network Interface Cards, LAN/WAN components designs including: T1’s and T3’s (DS3),Cisco Routers and switches, cable Installation (fiber optics, CAT-5 and CAT-6E; RJ45’s; control box; patch panels), and many other hardware/peripheral devices.

 

PROFESSIONAL SUMMARY

Over fifteen+ years of experience in Information Technology industry supporting and dealing with complex issues in federal sector, mainly in System and Network Administration with Microsoft Windows technology and Cisco Networking, remarkably strong customer service and managerial skills.

 

 

 

 

 

 

 

 

 

 

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EXPERIENCE

 

Infozen, Inc. Washington, DC (10/2011-10/2015, 01/2016 -Present)

TekSystems    Washington, DC (04/2011-10/2011 Temp to Hire)

Senior Voice/Data Deployment Engineer (Contractor for Department of Homeland Security (ICE)

•         Employed as a sub-contractor under SAIC then hired by InfoZen (primary contractor)to the Dept. of Homeland Security doing extensive traveling for the Immigration Customs Enforcement (ICE) ESS project involving and maintaining various network assets and Information Assurance standards and practices.

•      Network assets consisted of Cisco switches, Enterasys switches, Dell and HP serves Windows 2003/2008 and desktops and laptops with Windows 8/7/XP and SecureDoc encryption and various peripherals used by DHS.

•      Served as a Team Lead on various deployments guided and mentored activities of other data engineers during complex situations.

•      Supervised commercial vendor voice technicians who installed, operated, maintained, configured, troubleshooted and repaired general purpose commercial automated voice Avaya PBX system devices, circuits, cables, components, software, end-user devices, and connectivity.

•       Troubleshooted hardware (HP/Dell) and COTS software and various tools.

•         Set up new workstations printers and other peripherals while maintaining current configurations.

•         Used RDP and Cisco Web Ex sessions were to troubleshoot and execute various tasks specifically for remote users nationally and worldwide.

•         Assisted in creating new accounts (Active Directory), made changes, and maintained lists and logs, etc. as needed.

•         Installed/troubleshooted desktop towers/laptops/tablets and Automation Software Applications (i.e. MS Office 2007/2010, Adobe Suite, etc.).

•         Updated/modified project plans and task list daily for management and government officials.

•         Coordinated with colleagues on major/minor projects until completion and documented all issues under Share Point site.

•         Wrote daily and weekly reports on issues encountered and provided a weekly summary to the Project Manager which helped identify trends and highlighted problem areas that may require further investigation and keep within IT Governance Policies.

 

ICS-NETT, Inc. Washington, DC (10/2015-01/2016)

Network Implementation Deployment Engineer (Contractor for the Federal Bureau of Investigation (FBI)

•    Employed as a contractor to the FBI as an In-House Network Deployment Engineer that supported, and in limited circumstances augmented all phases of network device configuration deployment throughout the POP. This includes device configuration, connectivity testing, troubleshooting, escalation communications, etc.

•    Implemented new network hardware in support of growth of existing sites

•    Configured (remote or, as directed on-site) of new network hardware in support of circuit growth at existing sites

•    Remote deployment of network operating systems for new network devices at sites selected for circuit upgrade

•    Analysis and troubleshooting to resolve network issues arising from assigned deployment activities

•    Configure of Cisco equipment 3750's, 4506's, 3925's, 6509's, and KG 175D TACLANE's for installation/upgrade for all main and remote FBI sites.

 

 

 

 

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•    Configured IP schemes, data and voice VLANS, port and port channel assignments, intrusion detection system module (IDSM), EIGRP routing, BGP protocol, GRE tunnels and VSS protocol.

•    Performed troubleshooting strategies and techniques when obstacles occur that are impending the completion of the configurations.

•    Possessed extensive knowledge of Cisco routing, switching, and WAN optimization technology to assist with troubleshooting and configuration templates.

•    Possessed a thorough understanding of routing and switching technology necessary to provide connectivity and troubleshooting of the security network devices.

•    Verified all devices are performing correctly and have established the necessary routes to allow user access the network from both the black and red side, utilizing the command line and multiple network managers.

•    Un-stacked and took down end of life equipment, document all the connections, and rack and stack new devices with the correct cable connections.

•    Developed and maintained a schedule with the team of engineers to allow for enough time for preparation and execution of all devices that are being installed.      

•    Worked with other teams, such as Network Engineering and the Operations/Maintenance Team to perform network services for end users.

•    Maintained active and professional communications with supervisor and customers to maintain a clear understanding of the work that has been performed along with work that is scheduled.

 

Glotech, Inc.   Springfield, VA (07/2006 – 04/2011)

Senior Systems & Network Engineer/Software Testing Engineer (Contractor for Department of State)

•    Employed as a sub-contractor to the U.S. Dept. of State doing extensive international travel for the Global IT Modernization project involving a worldwide Windows 2000/XP/2003 migration at U.S. Embassies, Consulates and Missions.

•    Integrated and installed classified/unclassified systems consisting of a Windows 2000/XP/2003 network;

•    Coordinated and provided systems training for embassy staff; Instruct systems administrators how to effectively maintain and support a Windows 2000/2003/2008 network and the SMART program; Reviewed hardware and software components for suitability to client needs and quality assurance;  

•    System components include: Windows 2000/2003/2008 servers and XP clients, Cisco switches, UPS units, CD-ROM servers, HP printers, and other miscellaneous network components and peripherals.

•    Software includes proprietary and off-the-shelf software, such as: Windows 2000/2003 Client/Server, FilesX, UltraBac, NT Backup, Norton Antivirus, WinZip, Adobe Acrobat, MS Exchange 5.5/2000, MS Office Professional Suite, and Norton Ghost.

•    Tested and imaged new hardware and software to upgraded current equipment and images to be approved by the State Department for future use on their WAN/LAN while keeping abreast of the IT Governance Policies and Information Assurance standards and practices.

•    Wrote daily reports on issues encountered to the Project Manager which helped identify trends and highlighted problem areas that may require further investigation.

•    Planned, documented, tested and integrated upgrades of enterprise infrastructure (hardware and software).

•   Provided software server support for various Embassies, Consulates, and Missions including but not limited to IBM’s Tivoli Storage Management solutions (FilesX), Citrix Server.